Corporate Information

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View phone, mail and email contact information for the Canal Corporation.
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The Canal Corporation can be reached by mail, email, or phone. See the addresses for our offices, browse our list of phone numbers by division, or fill out our contact form to send us a question or concern via email.

Office, Section & Facility Contact Info
Office/Section Address and Phone Number
Administrative Headquarters 30 South Pearl St 5th Floor
Albany NY 12207
(518) 449-6000
Eastern Region HQ 30 South Pearl St 5th Floor
Albany NY 12207
(518) 449-6082
Western Region HQ 149 Northern Concourse
North Syracuse NY 13212
(315) 423-2098
Syracuse Division Office 149 Northern Concourse – Suite 400
North Syracuse NY 13212
(315) 423-2080
Buffalo Sub Region Office 4950 Genesee St
Cheektowaga NY 14225
(716) 686-4400
Office/Section Address and Phone Number Locks Lift Bridges Guard Gates
Section 1
Fort Edward
17 Broadway
Fort Edward NY 12828
(518) 747-4613
C1, C2, C3, C4, C5, C6, C7, C8, C9, C11, C12 N/A Crockers Reef
Section 2
200 Davis Ave
Waterford NY 12188
(518) 270-8400
E2, E3, E4, E5, E6, E7 N/A 1, 2
Section 3
30 Bridge St S
Fonda NY 12068
(518) 853-3823
E8, E9, E10, E11, E12, E13, E14, E15 N/A N/A
Section 4
2960 St. Route 5
Frankfort NY 13340
(315) 352-3783
E16, E17, E18, E19, E20, E21, E22 N/A 3, 4, 5, 6, 7
Section 5
9052 River Rd
Phoenix NY 13135
(315) 695-7302
E23, E24, O1, O2, O3, O5, O6, O7, O8 N/A N/A
Section 6
7665 Dry Dock Rd
Lyons NY 14489
(315) 871-4303
E25, E26, E27, E28A, E28B, E29, E30, CS1, CS2/3, CS4 N/A N/A
Section 7
3837 Monroe Ave
Pittsford NY 14534
(585) 586-6877
E32, E33 E-128, E-174, E-178, E-181, E-182, E-187, E-191 9, East Guard Lock, West Guard Lock, 10, 11, 12, 13
Section 8
2 Mill St
Lockport NY 14094
(585) 589-5689
E34/35 E-199, E-200, E-203, E-206, E-211, E-216, E-222, E-229, E-230 14, 15, 16, 17, 18
Fast-Find Phone Numbers
Resource Phone Number
Emergencies 911
Canals Incident Call Center 24/7 833-538-1042
Public Engagement & Media Relations 518-433-6734
Doing Business 518-449-6075
Real Property & Permits 518-449-6033
Recruiting 518-449-6003
Canal Recreationway Commission 518-449-6008
All Other Information 518-449-6000, select option

Contact Us By Email

If you are a member of the media, call 518-433-6734, 24/7 or email directly.

For all other email inquiries, use the form below. Responses are usually in 2-3 business days.

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Submit a FOIL Request

To Request Records from the Canal Corporation, submit the request using the Open FOIL NY online form by clicking the link below.